QUALITY POLICY AND AUTHORITY
AAEG recognizes that in today’s competitive marketplace, effective quality systems are essential when
providing quality cost effective services to our clients. Management is totally committed to providing
Commercial & Industrial General Contracting Services that comply fully with the specifications and
expectations of our valued clients. Therefore, it is the policy of AAEG to adhere strictly to this quality
control program and to insure that this program and the requirements of our customers are met on
each and every project we execute.
Full authority for the implementation and administration of the quality controls described in this manual
has been delegated to the Quality Control Manager “QCM”. The QCM has the responsibility and
organizational freedom to identify quality control problems, stop work, recommend solutions and verify
resolution of such problems. The QCM shall also have the responsibility of documenting the established
Quality Assurance / Quality Control Programs in a manner that strives to comply with ISO 9002 Quality
Systems. The ultimate objective of this company’s QA/QC program is to comply fully or surpass the
quality standards established by ISO 9002.
Project Managers are responsible for their assigned project’s QA/QC activities. They may delegate the
performance of their assigned duties to qualified individuals, but they shall retain full responsibility for
completing their projects in strict accordance with established quality control policies and the client’s
The quality of all subcontractors and vendors shall be the joint responsibility of the QCM and the
applicable Project Manager. All projects will be executed in a manner that emphasizes safety, quality,
schedule and maximum cost effectiveness.
Any commitment, conflicts, or non-conformance issues not resolved using current established Quality
Assurance / Quality Control Procedures shall be brought to the attention of the undersigned for final
Management has the responsibility to define and document its policy and objectives for,
and commitment to, quality. Management will ensure that its policy is understood, implemented, and
maintained at all levels of the organization.
All employees have the responsibility and authority for implementation of established QA/QC activities.
Resolution of conflicts in QA/QC policies shall flow through the organizational chain of command as
- Field Employees
- Craft Leaders
- General Foreman
- Field Superintendents
- General Superintendent
- Project QA/QC Manager
- Project Manager
- Quality Control Manager
It is the responsibility of any employee that manages, performs, or verifies work affecting quality to:
a. Initiate action to prevent the occurrence of work or service non-conformity;
b. Identify and record any quality problems;
c. Initiate, recommend, or provide solutions through designated channels;
d. Verify the implementation of solutions;
e. Control further processing, delivery, or installation of non-conforming work until the deficiency
or unsatisfactory condition has been corrected
2.2 ALLOCATION OF RESOURCES AND PERSONNEL
Management shall identify in-house requirements and provide adequate resources and
trained personnel as needed to support required QA/QC verification activities. Verification
activities shall include inspection, testing and monitoring of the construction / installation processes
and audits of the quality systems. These activities shall be carried out by personnel independent
of those having direct responsibility for the project being executed.
2.3 MANAGEMENT REVIEW
The established QA/QC policies and procedures shall be reviewed at appropriate intervals
by management to ensure continuing suitability and effectiveness. These reviews will
include assessment of the results of internal audits and shall assess overall conformance to
client’s requirements and expectations. Records of such reviews and audits shall be maintained.